Refund Policy

1. Scope of this policy

This policy applies to services purchased directly from Written Worlds, including eligible writing, manuscript, personalized reader books, reader memberships, publishing-preparation, website, book-promotion, setup, and author-support services. A customer-specific agreement or written quote may include more specific milestone, cancellation, revision, or refund terms. When a more specific agreement was provided before payment, that agreement controls to the extent permitted by law.

2. Verified billing errors and duplicate charges

Verified duplicate payments, incorrect charge amounts, or technical checkout errors will be corrected. When a duplicate or incorrect charge is confirmed, Written Worlds will issue the appropriate full or partial refund to the original payment method.

3. Cancellation before production begins

A customer may request cancellation before Written Worlds begins planning, research, drafting, editing, design, setup, scheduling, production, or other substantive project work. If no work has begun, Written Worlds will generally refund the amount paid for the applicable project, less any customer-approved third-party expense that has already been purchased or incurred and cannot reasonably be recovered.

For a Written for You personalized reader book, including an accepted VIP Priority project, cancellation before production begins qualifies for a refund of the applicable personalized-book payment and any paid VIP Priority fee, subject to rights and exceptions required by law.

4. Cancellation after production begins

After production begins, there is no automatic right to a full refund. Any approved refund is limited to the unearned portion of the payment after accounting for completed work, planning, research, drafting, administrative setup, delivered drafts, reserved production time that could not reasonably be reassigned, and customer-approved third-party expenses already incurred. Written Worlds will provide a reasonable explanation of the calculation when a partial refund is approved.

Once production begins on a Written for You VIP project, the VIP Priority fee is normally non-refundable. If Written Worlds fails to meet a confirmed VIP delivery commitment for reasons attributable to Written Worlds, the VIP Priority fee will be refunded automatically. The customer may then continue under the standard confirmed production schedule or use any cancellation and refund rights otherwise available under the applicable service terms.

5. Membership renewal cancellation

Canceling a recurring Reader Membership stops future renewals when the cancellation is completed before the next renewal charge is processed. Cancellation normally takes effect at the end of the already-paid billing period. Cancellation does not automatically refund a current monthly or annual term that has already been paid.

For an annual membership, cancellation prevents the next annual renewal but does not automatically create a prorated refund of the current annual term. The customer may continue using eligible monthly entitlements through the remainder of the paid annual term, subject to the service rules, unless a separate refund is approved or applicable law requires otherwise.

6. Unused monthly entitlements and missed request deadlines

During initial launch, unused monthly personalized-book entitlements do not roll over and no unused credits are stored. Failure to submit complete preferences by the applicable request deadline does not automatically create a refund, extra entitlement, or future credit. Written Worlds may move a late or incomplete request to the next available production window while preserving only the entitlement that was actually paid and available under the applicable plan.

7. Failed or past-due membership payments

No new monthly personalized-book entitlement is issued until the applicable recurring invoice is successfully paid. A failed or past-due payment does not create a refundable entitlement. If a payment is later corrected and accepted, fulfillment resumes according to the then-current production queue and confirmed scope.

8. Completed or delivered digital work

Completed or substantially completed digital services are generally non-refundable after delivery. This includes personalized reader books, manuscripts, outlines, editing, formatting, publishing files, website files, promotional copy, advertisements, launch materials, strategy documents, setup work, reports, and other digital deliverables. This does not eliminate a customer's right to request correction, replacement work, or another remedy when Written Worlds materially fails to provide the agreed service or when applicable law requires a remedy.

9. Revisions and service concerns

Customers should report a material delivery problem or request a revision included in the confirmed scope within 7 calendar days after delivery. Written for You personalized reader books include one limited preference-alignment revision when requested within that period. The included revision does not cover a full rewrite, replacement premise, major new plot direction, material word-count expansion, or unlimited changes.

Written Worlds will review timely concerns and may provide an included revision, correction, replacement file, partial refund, or full refund depending on the confirmed scope and what was delivered. The 7-day request period does not limit rights that cannot legally be waived.

10. VIP Priority Placement

VIP Priority Placement is a scheduling upgrade, not permission to displace another customer. A VIP request is not confirmed until complete intake, approved scope, available monthly capacity, payment, and formal Written Worlds acceptance are complete.

For an accepted standard 15,000–20,000-word VIP project, the target is within 7 business days after all start conditions are complete. Longer VIP books receive a separately confirmed delivery window. If Written Worlds misses a confirmed VIP commitment for a reason attributable to Written Worlds, the VIP Priority fee will be automatically refunded. Refund of the VIP fee does not automatically require refund of completed underlying book work.

11. Paperback and third-party costs

Paperback printing, shipping, applicable taxes, handling, supplier charges, domain registrations, hosting, premium plugins, stock assets, advertising spend, software fees, and other customer-approved third-party expenses are non-refundable once purchased or incurred when the third-party provider does not return those funds. Any Written Worlds service margin or handling charge will be disclosed before payment.

12. Website projects and milestones

Website work may be divided into planning, design, development, content, setup, launch, and maintenance milestones. Completed or customer-approved milestones are non-refundable. Payments assigned to future milestones that have not started may be refundable. Third-party costs are handled under Section 11.

13. Book promotion, advertising, and platform services

Completed promotional placement, campaign setup, listing setup, delivered marketing assets, and work already performed are non-refundable. Advertising spend, platform charges, stock assets, software charges, placement costs, and other customer-approved third-party expenses are non-refundable once incurred. Written Worlds does not guarantee sales, rankings, reviews, platform approval, audience growth, or a specific advertising result.

14. Promotional and discounted purchases

An approved refund is calculated from the amount the customer actually paid after discounts, credits, or promotional pricing. A refund is not calculated from the undiscounted list price. A promotion does not remove the customer protections stated in this policy.

15. Cancellation by Written Worlds

If Written Worlds cancels a project before work begins, the customer will receive a refund of the amount paid for that project. If Written Worlds ends a project after partial performance, the customer will receive a refund of the unearned portion unless the project ended because of nonpayment, unlawful or unauthorized content, abuse, fraud, repeated failure to provide required materials, or another material breach of the confirmed agreement. Required consumer rights remain unaffected.

16. Amazon and other third-party purchases

Books linked to Amazon are purchased through Amazon checkout. Amazon controls payment, delivery, eligible order support, account issues, returns, and refunds for those purchases. Written Worlds does not control Amazon refund decisions. Purchases made directly from another third-party platform are also subject to that platform's applicable refund and order policies.

17. How to request a refund or cancellation

Email written.worlds.exist@gmail.com with the customer name, order number or membership email, service purchased, payment date, reason for the request, and any supporting information. Until a self-service billing portal is activated, this email address may also be used to submit an electronic cancellation request for a recurring membership. Written Worlds will provide any additional online cancellation mechanism required before live recurring enrollment begins.

Written Worlds will generally acknowledge a complete refund request within 3 business days and will aim to provide a decision within 10 business days. Complex project reviews may require additional time, and Written Worlds will communicate when more information is needed.

18. Approved refund timing

Approved refunds are submitted to the original payment method. Written Worlds will generally initiate an approved refund within 5 business days after the decision. The customer's bank, card issuer, or payment provider controls when the credit appears.

19. Chargebacks and disputes

Customers are encouraged to contact Written Worlds first so the order, communication, scope, and payment record can be reviewed. Nothing in this policy prevents a customer from using lawful payment-dispute rights. If a chargeback is filed, Written Worlds may provide the payment processor with order records, project communications, approvals, delivery records, and the refund policy acknowledged at checkout.

20. Applicable law and policy changes

This policy does not limit consumer rights that cannot legally be waived. Written Worlds may update this policy for future purchases. The policy version acknowledged at checkout and any customer-specific agreement provided before payment will be retained with the applicable order when supported by the checkout system.

21. Contact

Refund and cancellation questions may be sent to written.worlds.exist@gmail.com.